Service Updates from Shoppre

29-September-2021 | 16:10 Hours IST : 

We’re committed to helping shoppers, sellers and SMBs around the world simplifying cross border shipping from India in the best way possible. We are let you know that we are improving our Privacy Policy. This change will go into effect 28th SEP 2021, and your continued use of the Shoppre service after 28th SEP 2021 will be subject to our updated Privacy Policy.

Our commitment to your privacy hasn’t changed. We remain dedicated to offering you the best service. As always, the entire Shoppre team works hard every day to make our service trustworthy and reliable among customers.

The outlined updates to our Policy will only benefit your experience as a customer, and we invite you to learn more about them.
https://www.shoppre.com/privacy-policy
https://www.shoppre.com/terms-and-conditions

18-September-2021 | 11:10 Hours IST : 

We’re happy to announce that we’re expanding and moving our warehouse to a new location in 

#190/218, Outer Ring Road, Agara, Sector 1, H.S.R. Layout, Bengaluru, Karnataka – 560102 

to accommodate our growth. You can find the new virtual address in the customer dashboard. 

Please update your records with our new warehouse address. We will be operating during the shifting process and there can be a slight delay in delivering your shipment due to the movement. We expect your cooperation in this matter.

09-September-2021 | 20:10 Hours IST : 

Price Changes: Due to disruptions in the global supply chain network in the current pandemic situation, we are forced to increase the shipping rates for certain countries. As this is a mandate from our courier partners, we are left with little choice but to implement the rate changes.

Please find the countries here :-

American Samoa, Australia, Brunei, Cambodia, Cook Islands, East Timor, Fiji French, Polynesia, Guam, Indonesia, Laos, Macao, Malaysia, Marshall Islands, Micronesia, Mongolia, New Caledonia, New Zealand, Northern Mariana Islands, Palau, Papua – New Guinea, Philippines, Samoa, Solomon Islands, South Korea, Taiwan, Tonga, Tuvalu, Vanuatu, Vietnam.

https://www.shoppre.com/cheap-rates-international-shipping-cost-calculator

30-June-2021 | 12:00 Hours IST : 

As per the recent guidelines, the European Union has made three important changes in the VAT rules which will come into effect from July 1, 2021. This includes removal of the €22 import VAT exemption, Introduction of an Import One-Stop Shop, and certain online marketplaces becoming the VAT collector.

https://www.fedex.com/en-in/eu-vat-changes.html

23-June-2021 | 12:14 Hours IST : 

We are happy to inform you that our set of services have been resumed on a normal basis and there won’t be any delay in our operations.  We will monitor the global situation and offer continued support to our employees and customers as needed.

02-June-2021 | 19:45 Hours IST : 

For the safety of our employee and their family members, we are having a vaccination drive from 3rd June 2021. Hence, there can be some delay in operations till 6th June. We request your cooperation in this matter.

18-May-2021 | 14:27 Hours IST : 

Due to the COVID-19 pandemic, there is a delay in delivering your shipments. If you want to ship any special items from India (e.g., liquid, semi liquid products), it will take 20 -25 days to deliver to your country. We appreciate your patience and are doing our best to ship all orders as fast as possible.

06-May-2021 | 11:53 Hours IST : 

Due to the COVID-19 lockdown, we have extended the free locker storage facility for all our customers from 20 days to 30 days. However, if you have signed up for our premium plan, you will get free locker storage for 40 days. This extension is applicable until the lockdown is lifted- Click Here

27-April-2021 | 15:55 Hours IST : 

As per the latest government guidelines, the e-commerce & shipping services will be operational during the lockdown. If you want to shop anything from India during the lockdown period, you can do so without worrying about the shipment. All safety measures will be undertaken to ensure the safe delivery of your shipment – Click Here for the Guidelines

26-April-2021 | 20:05 Hours IST : 

As per the latest guidelines issued by the Government of Karnataka, a lockdown has been imposed for 14 days from 27th April 9:00PM IST. 

The shipping services will be operational with some restrictions during the lockdown. However, if you don’t want your shipment immediately/waiting for more products to arrive, be assured that your products will be stored safely with us in case the restrictions get tighter.

25-April-2021 | 12:55 Hours IST : 

Is Shoppre receiving the package:?

Yes, In COVID times also, after taking all the safety measures, we are accepting packages from Monday to Sunday from 0800hrs to 1800 hrs, IST.

Is shoppre dispatching the shipments? 

Yes, We have DHL and FedEx as our trusted partners who are operating on freighters and hence, in COVID there is no drastic affect. Although there is delay expected in total delivery TAT by 6-10 days depending upon the guidelines of destination country/city.

22-April-2021 | 16:55 Hours IST : Personal Shopper

  •  Due to the ongoing COVID-19 pandemic, there will be a slight delay in package updating on our customer dashboard during the weekends. 
  • Personal Shopper packages received on Saturday and Sunday in Shoppre warehouse will be updated on customer dashboard on Monday. 
  • This new change will be applicable on 24th-25th April & 1st-2nd May 2021.

 22-April-2021 | 09:10 Hours IST

As per the recent COVID-19 guidelines, we are working with lesser manpower and hence it is possible that you may face some delays in Operations. However, for any query, you can reach out to us from 8:00 AM till 23:00 PM IST. Also, please note that our team is taking all the measures to ensure that the COVID-19 protocols and safety measures are being followed.

In order to ensure the safety of our team, our warehouse is taking extra precautions while fulfilling orders. We are working as quickly and safely as possible to get your order delivered to you at the right time.

Safe & Sanitized Delivery:

Amid COVID-19 pandemic, our commitment towards our customers remains the same when it comes to shipping. We assure you of safe and smooth shipping during these crucial times as we are taking utmost care to ensure that all the necessary precautions are taken while packaging your order. We are sanitizing the packages at every stage, starting from receiving them from the delivery partners to handing them over to the carrier partners.

We have specially partnered with renowned delivery partners like DHL & FedEx who are helping us reach every customer globally. We have carefully selected the best and trustworthy courier partner, which strictly follows the essential guidelines to ensure the safe and sanitized delivery of your products on time.

Important Note:

  1. You can create Ship Request now.
  2. Clearance and delay due to COVID-19 at the destination can be expected and unfortunately would not be completely under our control. We are using the best courier partners to ensure the best service experience can be delivered.
  3. You can now start shopping from Indian Stores with your virtual address, or else you can place a personal shopper order with us and we would be able to fulfill the purchase using our alternate fulfillment centers in the country.

Thank you in advance, not only for your loyalty, but for your patience!  We are trying our best to make sure that you get your items delivered on time. Together, as a company, we are committed to provide customer satisfaction and we wish you and your family safety and good health in the weeks ahead.

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